Based on perspective, the massage therapy profession can produce different images for different people. Some might think massage therapy and see a relaxing, spa-like environment, while still others might think of foot and hand reflexology, medical massage therapy in a hospital or doctor’s office, or chair massage therapy at an office.
With different work environments and expectations, massage therapists must be ready to tailor to the expectations and needs of any client – be they individuals, organizations, or businesses. The ability to adapt to these environments is key.
For example, therapists going to a corporate chair massage event will need to dress well (a polo shirt and khakis, at least) and conduct themselves as professionally as possible (arriving on time or early, matching the demeanor and conversation of their massage recipients, etc.). A therapist may be asked to be more efficient, and treat more people in a quick succession.
Therapists working in a hospital setting or in a doctor’s office may need to focus on keeping a clean, almost sterile environment in order to effectively administer treatment. While massage therapists working at a spa or in their own office should focus on creating a relaxing and safe environment where clients can comfortably receive treatment that relieves stress and provides relaxation.
However, there are general professional practices to keep in mind for all work settings. Therapists need to create an inviting, trusting and comfortable environment at all times. Clients needs on pressure or discomfort should always be addressed, and even sought after. It is crucial for a therapist to be attune to every individual they massage.
Therapist and client boundaries are also important to establish. Therapists have the right refuse to work on anyone who they observe to be under the influence of drugs and/or alcohol or who acts in a way that the therapist considers to be a sexual advance. This right-to-refuse boundary is essential for therapists in maintaining a proper standard of professionalism.
This boundary extends to other situations as well, such as in cases where therapists determine that a massage recipient is ill or otherwise unfit to receive massage, or in circumstances where massage therapy is contraindicated.
Therapists, and massage recipients, need to remember that they can refuse to provide or receive massage in any circumstance, and, while this does not guarantee the enforcement or waiving of cancellation fees, it helps to ensure professional and safe treatment
As pointed out above, professionalism is subjective to the respective work environment in factors such as dress, demeanor and attitude. Whereas establishing professional and personal boundaries, is universal and essential for the success of every massage enterprise, and should be remembered in the many settings where massage therapy is provided.